Who we are
Our website address is: https://www.tadelakt.com.
This Privacy Policy explains how Tadelakt Ltd (“we”, “our”, “us”) collects, uses, and protects personal information of visitors and customers in the United States.
We only collect personal information necessary for orders, deliveries, customer accounts, payments, and communication. We do not sell personal information, we do not share personal information for behavioural advertising, and we do not use customer information to target advertising on any platform.
1. Identity and contact details of the Data Controller
Tadelakt Ltd
CRN: 07797807
VAT: GB243192324
18 Chaseville Park Rd, London, N21 1PD, United Kingdom
Telephone: +44 20 8103 3999
E-mail: info@tadelakt.com
Website: https://www.tadelakt.com
Legal representative: Valentin Tatanov
2. Categories of personal data we collect and why
We collect personal information directly from you when you place orders, create an account, contact us, or request services.
We also collect limited technical information when you browse our website for security and performance.
- Information you provide: name, address, email, phone number, account login details, order details, delivery information, and communication records.
- Order and payment data: product purchases, transaction details, and billing information (processed securely by payment providers).
- Technical data: IP address, browser type, device information, and analytics from Google Analytics or Jetpack—used only to improve website performance.
We do not collect or use customer information for targeted advertising. We do not upload customer information into Facebook, Instagram, or Google Ads.
3. How we use personal information
We use personal data only when necessary for:
- processing and delivering orders
- managing customer accounts
- providing customer service and responding to enquiries
- website security, performance, and internal analytics
- legal compliance and fraud prevention
We do not use customer information for marketing profiling, targeted advertising, or any form of data monetisation.
4. How personal information is processed
Personal data may be processed manually or electronically and may include the following operations: collection, storage, organisation, consultation, use, updating, and secure deletion when no longer needed.
- Authorised employees of Tadelakt Ltd (administration, accounts, logistics, customer service, IT, and management)
- Service providers such as hosting companies, IT providers, WooCommerce, Jetpack, Google Analytics, payment processors, and logistics partners
- Regulatory or legal authorities when required by law
All data is handled securely and only by authorised personnel or service providers under contract.
5. Recipients of personal data
We do not sell personal information.
We do not share personal information for cross-context behavioural advertising.
We only share information with service providers who assist us in fulfilling orders, hosting our website, processing payments, or supporting our operations.
Personal data may be shared in an aggregated, anonymised form for statistical purposes.
6. Storage and international transfers
Personal data is stored on secure cloud servers operated by our hosting providers, WooCommerce, and authorised partners. Data may be transferred to the United Kingdom or the European Union.
These transfers are protected using appropriate legal safeguards.
7. Retention period
We retain personal information only as long as necessary:
- Order and account data: up to 10 years (legal and tax obligations)
- Customer communications: as long as needed to provide support
- Analytics data: short-term periods for performance and security monitoring
After this period, data is securely deleted or anonymised.
8. Your privacy rights (US residents)
Depending on your state of residence, you may have the right to:
- access the personal data we hold about you
- request deletion of your personal data
- request correction of inaccurate information
- request a copy of your personal data in portable format
- know what categories of information we collect and why
Because we do not sell or share personal information, the opt-out rights under California and similar US laws do not apply.
To exercise your rights, email: info@tadelakt.com
We may verify your identity before fulfilling a request.
9. Appeal process (Colorado, Connecticut, Virginia)
If we deny your request, you may appeal by emailing: info@tadelakt.com with “Appeal Request” in the subject line.
10. Children’s privacy
Our website is intended for adults.
We do not knowingly collect personal information from children under 16.
If we become aware of such information, we will delete it.
11. Security measures
We use appropriate technical and organisational measures to protect personal data, including secure hosting, access controls, and encryption where necessary.
12. Updates to this policy
We may update this Privacy Policy as needed. The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
info@tadelakt.com
+44 20 8103 3999
Tadelakt Ltd, 18 Chaseville Park Rd, London, N21 1PD, United Kingdom